Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
Please note the following exceptions to our return policy:
Returned items must have tags still on and be returned in original product packaging.
Returned items must have no visible signs of use.
To initiate a return, please complete the following steps:
To start a return, you can contact us at Info@aluxtables.com and Reply us with your order confirmation email to request which products you would like to return.
Print the prepaid return shipping label that you will receive from us by email.
Send all items back to us using the label provided.
If your return is accepted then this return will need to be sent to the following address: 2234 N Federal Hwy, Boca Raton Florida 33431, United States
You can always contact us for any return questions at Info@aluxtables.com.
What should I do if I receive an incorrect item?
Although we hold ourselves to a very high level when it comes to order packaging, errors can happen occasionally. If you received the wrong item, we sincerely apologize. As part of our commitment to serving you, we'll make every effort to respond to your inquiry quickly, simply, and as little disruption as possible.
When deciding whether to accept a return of the item, we will examine each situation separately; occasionally, we might need more details, such as images, to make the best decision. Our goal is to get you the finest solution as soon as we can.
What should I do if my item is damaged?
Despite the fact that we take precautions to protect your items during transit, issues could still occur. If you received a damaged item, we sincerely apologize.
We kindly urge that you accept the goods upon arrival rather than objecting and get in touch with us right away. Refusal could really cause a delay in the package's return.
You can get in touch with us through email Info@aluxtables.com . If you have any images of the damage, please send us an email. A member of our staff will look over the specifics and recommend the best course of action to handle your inquiry.
If you have any questions or need assistance with our return policy, please contact us at
Trade name: ALUX Tables
Phone number: +19012490344
Hours of Operation: 9 am - 5 pm | Monday to Thursday
Holiday: Friday & Saturday
Email: Info@aluxtables.com
Physical address: 2234 N Federal Hwy, Boca Raton FL 33431, United States
