We at ALUX Tables are dedicated to giving you top-notch dining tables and first-rate support. We acknowledge, though, that there might be times when you need to ask for a refund. To find out if you qualify for a refund, carefully read our refund policy.
Eligible Products:
We offer refunds for the following situations:
Defective or Damaged Products: Please get in touch with us within 7 days of receiving the product if your dining room table is flawed or damaged. Without charging you any additional fees, we will arrange for a return or replacement.
Incorrect Product Shipment: Please get in touch with us within 7 days of receiving the product if the dining table you received is not the one you ordered. If the wrong product is shipped to you, we will arrange for a replacement or refund.
Return Process:
Message customer service: To inform us of your refund request, send an email to Info@aluxtables.com or give our customer support team a call at +19012490344. Please mention your order number, describe the problem in detail, and attach any relevant pictures.
Return Authorization: We will give you a return authorization number and directions on how to return the product as soon as we receive your request and confirm your eligibility.
Return the item: Place the dining room table safely in its original packaging or another sturdy container. On the package, write down the return authorization number. ALUX Tables will pay the shipping costs for returns that are eligible for refunds.
Processing of Refunds: We will begin processing your refund within 10 business days of receiving and reviewing the returned goods.
Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact us at
Trade name: ALUX Tables
Phone number: +19012490344
Hours of Operation: 9 am - 5 pm | Monday to Thursday
Holiday Time: Friday & Saturday
Email: Info@aluxtables.com
Physical address: 2234 N Federal Hwy, Boca Raton FL 33431, United States
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@aluxtables.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
The shipping time for your order will vary depending on the supplier. Some suppliers have faster shipping times than others. If you are unsure about the shipping time for a particular item, please contact us before you make your purchase.
We offer a 30-day return policy for most items. However, some suppliers do not offer cash refunds. In these cases, we will issue a store credit for the value of the returned item.
If you have any questions about our shipping or refund policies, please contact us.
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