FAQ - ALUX TABLES
How do I place an order on ALUX TABLES?
Placing an order on ALUX TABLES is easy and straightforward. Simply browse our selection of dining tables, choose the one that fits your style, and click on the "Add to Cart" button. Once you've added all desired items to your cart, click on the cart icon at the top right of the page, and follow the prompts to complete your purchase. You'll be asked to enter your shipping and payment information, and you can choose to pay in full or take advantage of our Shop Pay financing options. Once your order is confirmed, you'll receive an email with your order details and an estimated delivery date.
How can I contact ALUX TABLES customer service?
You can reach our customer service team by emailing info@aluxtables.com or by calling 754-223 9710 during business hours (Monday to Friday, 9 AM - 5 PM EST). We’re here to help with any questions or concerns you may have.
What is the delivery time for an ALUX dining table?
Delivery times vary depending on your location and the table model. Typically, in-stock items are delivered within 7-14 business days. Custom orders may take longer, usually between 4-8 weeks. We will provide you with an estimated delivery date when you place your order.
What is your return policy?
We offer a 15-day return policy for all ALUX tables. If you are not completely satisfied with your purchase, you may return the item in its original condition and packaging for a full refund. Please note that custom orders are non-refundable unless they arrive damaged or defective.
What should I do if my table arrives damaged?
If your ALUX table arrives damaged, please report the issue to us within 7 working days after delivery. To ensure a smooth resolution, we ask that you provide a video proof of the damage. Please email the video along with your order number and a brief description of the issue to info@aluxtables.com. Our team will review your claim and work with you to resolve the matter as quickly as possible.
Do you offer financing options?
Yes, we offer flexible financing options through Shop Pay. With Shop Pay, you can split your purchase into four interest-free payments or choose monthly installments for larger purchases. This allows you to enjoy your ALUX table now while paying over time. During checkout, select Shop Pay as your payment method to view the available financing options and choose the one that best suits your needs.
Shop Pay Finance Options
One-Tap Checkouts for Swift and Secure Purchases
Experience the convenience of one-tap checkouts with Shop Pay, ensuring a speedy and secure transaction for every purchase.
Flexible Payment Plans
Choose from our flexible payment plans that suit your needs:
- 4 Interest-Free Payments: Split your purchase into four equal payments.
- Interest Over 3, 6, 12 Months: Opt for a longer-term financing option, spanning 3, 6, 12 months.
Transparent Financing Terms
We believe in transparency and fair practices. When referencing financing term lengths, we provide specific options:
- 3 months
- 6 months
- 12 months
Representative Example
To help you make informed decisions, here's a representative example:
"For a $800 purchase, you could enjoy the flexibility of:
- 12 Monthly Payments: $72.21 at 15% APR
- 4 Interest-Free Payments: $200 every 2 weeks"
Data Privacy Assurance
Your data is valuable, and we prioritize your privacy. Rest assured, your information is only used to enhance your experience, and it's not for sale. Our servers adhere to strict PCI standards, ensuring the encryption of your account and payment details from end to end.
Compliance Disclosures
We adhere to regulatory standards and provide the necessary disclosures:
- Shop Pay Installments Disclosure: "Rates from 0%-36% APR. Payment options through Shop Pay Installments are subject to eligibility checks and are provided by our lending partnersaffirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: Affirm State Notices."
Google API Services User Data Policy
In handling order confirmation emails, we strictly follow Google's API Services User Data Policy and Limited Use requirements.
Your trust is our priority, and we are committed to providing a transparent, secure, and user-friendly financing experience through Shop Pay.
What materials are used to make ALUX dining tables?
Our ALUX dining tables are crafted from high-quality, sustainable materials such as solid wood, tempered glass, and premium metals. Each table is designed to blend luxury with durability, ensuring long-lasting beauty and functionality.
Can I track my order after it's been placed?
Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery in real-time. Simply click on the link provided in the email or enter the tracking number on the carrier's website. If you have any issues or need further assistance with tracking your order, please contact our customer service team at info@aluxtables.com.